Total Calls
122
Across 6 agents
Avg Cx Score
0.73
Overall customer experience
Avg AI CSAT
0.75
Predicted satisfaction (0–1)
Avg Sentiment
0.51
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Dave Morgan
AI CSAT 0.79
Cx 0.76
16 calls
AI CSAT: 0.79
Cx: 0.76
#2
Michael Davidson
AI CSAT 0.78
Cx 0.75
27 calls
AI CSAT: 0.78
Cx: 0.75
#3
Noah Rogers
AI CSAT 0.77
Cx 0.73
26 calls
AI CSAT: 0.77
Cx: 0.73
#4
Rich Dow
AI CSAT 0.76
Cx 0.76
9 calls
AI CSAT: 0.76
Cx: 0.76
#5
Hamza Javed
AI CSAT 0.71
Cx 0.67
29 calls
AI CSAT: 0.71
Cx: 0.67
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Dave Morgan | 16 | 0.79 | 0.56 | 0.94 | 0.76 |
| Michael Davidson | 27 | 0.78 | 0.52 | 0.94 | 0.75 |
| Noah Rogers | 26 | 0.77 | 0.48 | 0.94 | 0.73 |
| Rich Dow | 9 | 0.76 | 0.50 | 1.00 | 0.76 |
| Hamza Javed | 29 | 0.71 | 0.45 | 0.83 | 0.67 |
| Bradley Foster | 15 | 0.70 | 0.54 | 0.88 | 0.71 |