Total Calls
126
Across 6 agents
Avg Cx Score
0.76
Overall customer experience
Avg AI CSAT
0.78
Predicted satisfaction (0–1)
Avg Sentiment
0.52
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Rich Dow
AI CSAT 0.82
Cx 0.81
11 calls
AI CSAT: 0.82
Cx: 0.81
#2
Noah Rogers
AI CSAT 0.79
Cx 0.75
29 calls
AI CSAT: 0.79
Cx: 0.75
#3
Dave Morgan
AI CSAT 0.79
Cx 0.76
19 calls
AI CSAT: 0.79
Cx: 0.76
#4
Bradley Foster
AI CSAT 0.79
Cx 0.76
9 calls
AI CSAT: 0.79
Cx: 0.76
#5
Michael Davidson
AI CSAT 0.76
Cx 0.73
26 calls
AI CSAT: 0.76
Cx: 0.73
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Rich Dow | 11 | 0.82 | 0.62 | 1.00 | 0.81 |
| Noah Rogers | 29 | 0.79 | 0.52 | 0.93 | 0.75 |
| Dave Morgan | 19 | 0.79 | 0.48 | 1.00 | 0.76 |
| Bradley Foster | 9 | 0.79 | 0.52 | 0.95 | 0.76 |
| Michael Davidson | 26 | 0.76 | 0.48 | 0.95 | 0.73 |
| Hamza Javed | 32 | 0.73 | 0.48 | 0.94 | 0.72 |