Total Calls
131
Across 6 agents
Avg Cx Score
0.75
Overall customer experience
Avg AI CSAT
0.78
Predicted satisfaction (0–1)
Avg Sentiment
0.52
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Noah Rogers
AI CSAT 0.80
Cx 0.75
31 calls
AI CSAT: 0.80
Cx: 0.75
#2
Michael Davidson
AI CSAT 0.80
Cx 0.76
25 calls
AI CSAT: 0.80
Cx: 0.76
#3
Bradley Foster
AI CSAT 0.78
Cx 0.76
16 calls
AI CSAT: 0.78
Cx: 0.76
#4
Hamza Javed
AI CSAT 0.77
Cx 0.77
27 calls
AI CSAT: 0.77
Cx: 0.77
#5
Dave Morgan
AI CSAT 0.76
Cx 0.70
17 calls
AI CSAT: 0.76
Cx: 0.70
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Noah Rogers | 31 | 0.80 | 0.55 | 0.90 | 0.75 |
| Michael Davidson | 25 | 0.80 | 0.52 | 0.95 | 0.76 |
| Bradley Foster | 16 | 0.78 | 0.51 | 0.97 | 0.76 |
| Hamza Javed | 27 | 0.77 | 0.53 | 1.00 | 0.77 |
| Dave Morgan | 17 | 0.76 | 0.47 | 0.87 | 0.70 |
| Rich Dow | 15 | 0.74 | 0.52 | 1.00 | 0.75 |