Total Calls
105
Across 6 agents
Avg Cx Score
0.72
Overall customer experience
Avg AI CSAT
0.75
Predicted satisfaction (0–1)
Avg Sentiment
0.50
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Michael Davidson
AI CSAT 0.79
Cx 0.75
26 calls
AI CSAT: 0.79
Cx: 0.75
#2
Dave Morgan
AI CSAT 0.78
Cx 0.74
13 calls
AI CSAT: 0.78
Cx: 0.74
#3
Noah Rogers
AI CSAT 0.77
Cx 0.73
24 calls
AI CSAT: 0.77
Cx: 0.73
#4
Rich Dow
AI CSAT 0.74
Cx 0.75
7 calls
AI CSAT: 0.74
Cx: 0.75
#5
Bradley Foster
AI CSAT 0.71
Cx 0.70
13 calls
AI CSAT: 0.71
Cx: 0.70
All Agents
AI CSAT descending • Team: US Support
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Michael Davidson | 26 | 0.79 | 0.51 | 0.94 | 0.75 |
| Dave Morgan | 13 | 0.78 | 0.52 | 0.92 | 0.74 |
| Noah Rogers | 24 | 0.77 | 0.48 | 0.93 | 0.73 |
| Rich Dow | 7 | 0.74 | 0.50 | 1.00 | 0.75 |
| Bradley Foster | 13 | 0.71 | 0.55 | 0.85 | 0.70 |
| Hamza Javed | 22 | 0.70 | 0.45 | 0.78 | 0.64 |