Agent Performance
TV view • Team: US Support
Auto-refreshing every 60s
Last updated: 2026-06-17 08:10:01
Total Calls
105
Across 6 agents
Avg Cx Score
0.72
Overall customer experience
Avg AI CSAT
0.75
Predicted satisfaction (0–1)
Avg Sentiment
0.50
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: US Support
Showing top 5
#1
Michael Davidson
AI CSAT 0.79 Cx 0.75 26 calls
AI CSAT: 0.79
Cx: 0.75
#2
Dave Morgan
AI CSAT 0.78 Cx 0.74 13 calls
AI CSAT: 0.78
Cx: 0.74
#3
Noah Rogers
AI CSAT 0.77 Cx 0.73 24 calls
AI CSAT: 0.77
Cx: 0.73
#4
Rich Dow
AI CSAT 0.74 Cx 0.75 7 calls
AI CSAT: 0.74
Cx: 0.75
#5
Bradley Foster
AI CSAT 0.71 Cx 0.70 13 calls
AI CSAT: 0.71
Cx: 0.70
All Agents
AI CSAT descending • Team: US Support
Agent Calls AI CSAT Sentiment Issue Status Cx Score
Michael Davidson 26 0.79 0.51 0.94 0.75
Dave Morgan 13 0.78 0.52 0.92 0.74
Noah Rogers 24 0.77 0.48 0.93 0.73
Rich Dow 7 0.74 0.50 1.00 0.75
Bradley Foster 13 0.71 0.55 0.85 0.70
Hamza Javed 22 0.70 0.45 0.78 0.64