Total Calls
37
Across 3 agents
Avg Cx Score
0.69
Overall customer experience
Avg AI CSAT
0.74
Predicted satisfaction (0–1)
Avg Sentiment
0.49
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: Sales
Showing top 3
#1
Alex Newtz
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
#2
Katie Lantz_Sales
AI CSAT 0.72
Cx 0.64
21 calls
AI CSAT: 0.72
Cx: 0.64
#3
Mera Numonpur_Sales
AI CSAT 0.69
Cx 0.65
15 calls
AI CSAT: 0.69
Cx: 0.65
All Agents
AI CSAT descending • Team: Sales
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Alex Newtz | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Katie Lantz_Sales | 21 | 0.72 | 0.48 | 0.73 | 0.64 |
| Mera Numonpur_Sales | 15 | 0.69 | 0.49 | 0.77 | 0.65 |