Total Calls
79
Across 3 agents
Avg Cx Score
0.69
Overall customer experience
Avg AI CSAT
0.72
Predicted satisfaction (0–1)
Avg Sentiment
0.51
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: Sales
Showing top 3
#1
Katie Lantz_Sales
AI CSAT 0.74
Cx 0.70
34 calls
AI CSAT: 0.74
Cx: 0.70
#2
Alex Newtz
AI CSAT 0.72
Cx 0.66
24 calls
AI CSAT: 0.72
Cx: 0.66
#3
Rashid Khan_Sales
AI CSAT 0.71
Cx 0.70
21 calls
AI CSAT: 0.71
Cx: 0.70
All Agents
AI CSAT descending • Team: Sales
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Katie Lantz_Sales | 34 | 0.74 | 0.52 | 0.82 | 0.70 |
| Alex Newtz | 24 | 0.72 | 0.49 | 0.77 | 0.66 |
| Rashid Khan_Sales | 21 | 0.71 | 0.53 | 0.86 | 0.70 |