Total Calls
485
Across 30 agents
Avg Cx Score
0.71
Overall customer experience
Avg AI CSAT
0.74
Predicted satisfaction (0–1)
Avg Sentiment
0.49
AI sentiment score
Top Agents
Ranked by AI CSAT • All Teams
Showing top 5
#1
Ryan Venturino
AI CSAT 0.82
Cx 0.79
4 calls
AI CSAT: 0.82
Cx: 0.79
#2
Vitalii Ostrovskyi
AI CSAT 0.81
Cx 0.76
8 calls
AI CSAT: 0.81
Cx: 0.76
#3
Raymond Wong
AI CSAT 0.80
Cx 0.77
26 calls
AI CSAT: 0.80
Cx: 0.77
#4
Darci Martin
AI CSAT 0.80
Cx 0.71
3 calls
AI CSAT: 0.80
Cx: 0.71
#5
Kathryn Greene
AI CSAT 0.80
Cx 0.74
2 calls
AI CSAT: 0.80
Cx: 0.74
All Agents
AI CSAT descending • All Teams
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Ryan Venturino | 4 | 0.82 | 0.54 | 1.00 | 0.79 |
| Vitalii Ostrovskyi | 8 | 0.81 | 0.48 | 1.00 | 0.76 |
| Raymond Wong | 26 | 0.80 | 0.51 | 1.00 | 0.77 |
| Darci Martin | 3 | 0.80 | 0.33 | 1.00 | 0.71 |
| Kathryn Greene | 2 | 0.80 | 0.40 | 1.00 | 0.74 |
| Andrey Levchenko | 1 | 0.80 | 1.00 | 1.00 | 0.93 |
| Alex Newtz | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Dave Morgan | 16 | 0.79 | 0.56 | 0.94 | 0.76 |
| Michael Davidson | 27 | 0.78 | 0.52 | 0.94 | 0.75 |
| Noah Rogers | 26 | 0.77 | 0.48 | 0.94 | 0.73 |
| Volodymyr Stepanov | 22 | 0.77 | 0.46 | 0.94 | 0.73 |
| Oleksii Kalarash | 20 | 0.77 | 0.47 | 0.74 | 0.66 |
| Emina Mugbilova | 36 | 0.76 | 0.47 | 0.96 | 0.73 |
| Matthew Ung | 25 | 0.76 | 0.49 | 0.81 | 0.69 |
| Rich Dow | 9 | 0.76 | 0.50 | 1.00 | 0.76 |
| Vitalii Latansky | 20 | 0.75 | 0.41 | 0.84 | 0.67 |
| Eugene Pachkovskiy | 11 | 0.74 | 0.47 | 0.84 | 0.68 |
| Katie Lantz_Sales | 21 | 0.72 | 0.48 | 0.73 | 0.64 |
| Melanie Bender | 21 | 0.72 | 0.42 | 0.80 | 0.65 |
| Rebecca Thompson | 11 | 0.72 | 0.50 | 0.89 | 0.71 |
| Aleksey Pivtorak | 9 | 0.72 | 0.52 | 0.95 | 0.74 |
| Vitaliy Nemoy | 6 | 0.72 | 0.50 | 0.83 | 0.68 |
| Hamza Javed | 29 | 0.71 | 0.45 | 0.83 | 0.67 |
| Bradley Foster | 15 | 0.70 | 0.54 | 0.88 | 0.71 |
| Carol Cellini | 2 | 0.70 | 0.50 | 1.00 | 0.74 |
| Mera Numonpur_Sales | 15 | 0.69 | 0.49 | 0.77 | 0.65 |
| Gulnara Chorekleva | 14 | 0.69 | 0.48 | 0.86 | 0.68 |
| Ivan Ovcharenko | 3 | 0.67 | 0.50 | 0.67 | 0.61 |
| Rachel Rakovan | 79 | 0.63 | 0.50 | 0.87 | 0.67 |
| Oleksandr Suglobov | 3 | 0.53 | 0.33 | 0.33 | 0.40 |