Total Calls
568
Across 26 agents
Avg Cx Score
0.67
Overall customer experience
Avg AI CSAT
0.72
Predicted satisfaction (0–1)
Avg Sentiment
0.47
AI sentiment score
Top Agents
Ranked by AI CSAT • All Teams
Showing top 5
#1
Rich Dow
AI CSAT 0.82
Cx 0.81
11 calls
AI CSAT: 0.82
Cx: 0.81
#2
Joe Morgan
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
#3
Andrey Levchenko
AI CSAT 0.80
Cx 0.77
1 calls
AI CSAT: 0.80
Cx: 0.77
#4
Noah Rogers
AI CSAT 0.79
Cx 0.75
29 calls
AI CSAT: 0.79
Cx: 0.75
#5
Dave Morgan
AI CSAT 0.79
Cx 0.76
19 calls
AI CSAT: 0.79
Cx: 0.76
All Agents
AI CSAT descending • All Teams
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Rich Dow | 11 | 0.82 | 0.62 | 1.00 | 0.81 |
| Joe Morgan | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Andrey Levchenko | 1 | 0.80 | 0.50 | 1.00 | 0.77 |
| Noah Rogers | 29 | 0.79 | 0.52 | 0.93 | 0.75 |
| Dave Morgan | 19 | 0.79 | 0.48 | 1.00 | 0.76 |
| Rebecca Thompson | 9 | 0.79 | 0.48 | 1.00 | 0.76 |
| Bradley Foster | 9 | 0.79 | 0.52 | 0.95 | 0.76 |
| Raymond Wong | 20 | 0.78 | 0.54 | 0.92 | 0.75 |
| Oleksii Kalarash | 8 | 0.77 | 0.57 | 0.83 | 0.72 |
| Michael Davidson | 26 | 0.76 | 0.48 | 0.95 | 0.73 |
| Vitalii Latansky | 16 | 0.76 | 0.48 | 0.99 | 0.74 |
| Ivan Ovcharenko | 10 | 0.76 | 0.52 | 0.98 | 0.76 |
| Mera Numonpur_Sales | 37 | 0.75 | 0.50 | 0.89 | 0.72 |
| Oleksandr Suglobov | 5 | 0.75 | 0.38 | 0.88 | 0.67 |
| Vitaliy Nemoy | 4 | 0.75 | 0.50 | 1.00 | 0.75 |
| Hamza Javed | 32 | 0.73 | 0.48 | 0.94 | 0.72 |
| Emina Mugbilova | 21 | 0.70 | 0.48 | 0.82 | 0.67 |
| Vitalii Ostrovskyi | 15 | 0.70 | 0.45 | 0.85 | 0.67 |
| Aleksey Pivtorak | 10 | 0.70 | 0.43 | 1.00 | 0.71 |
| Matthew Ung | 18 | 0.69 | 0.46 | 0.65 | 0.60 |
| Rachel Rakovan | 188 | 0.65 | 0.50 | 0.81 | 0.66 |
| Gulnara Chorekleva | 52 | 0.65 | 0.50 | 0.74 | 0.63 |
| Volodymyr Stepanov | 20 | 0.65 | 0.38 | 0.55 | 0.53 |
| Yevhen Yarich | 3 | 0.60 | 0.00 | 0.00 | 0.20 |
| Darci Martin | 3 | 0.50 | 0.33 | 0.83 | 0.56 |
| Ryan Venturino | 1 | 0.40 | 0.50 | 0.00 | 0.30 |