Total Calls
321
Across 24 agents
Avg Cx Score
0.71
Overall customer experience
Avg AI CSAT
0.73
Predicted satisfaction (0–1)
Avg Sentiment
0.46
AI sentiment score
Top Agents
Ranked by AI CSAT • All Teams
Showing top 5
#1
Vitalii Ostrovskyi
AI CSAT 0.81
Cx 0.72
6 calls
AI CSAT: 0.81
Cx: 0.72
#2
Noah Rogers
AI CSAT 0.80
Cx 0.75
30 calls
AI CSAT: 0.80
Cx: 0.75
#3
Michael Davidson
AI CSAT 0.80
Cx 0.76
25 calls
AI CSAT: 0.80
Cx: 0.76
#4
Aleksey Pivtorak
AI CSAT 0.80
Cx 0.75
10 calls
AI CSAT: 0.80
Cx: 0.75
#5
Darci Martin
AI CSAT 0.80
Cx 0.71
3 calls
AI CSAT: 0.80
Cx: 0.71
All Agents
AI CSAT descending • All Teams
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Vitalii Ostrovskyi | 6 | 0.81 | 0.56 | 0.78 | 0.72 |
| Noah Rogers | 30 | 0.80 | 0.54 | 0.90 | 0.75 |
| Michael Davidson | 25 | 0.80 | 0.52 | 0.95 | 0.76 |
| Aleksey Pivtorak | 10 | 0.80 | 0.45 | 1.00 | 0.75 |
| Darci Martin | 3 | 0.80 | 0.33 | 1.00 | 0.71 |
| Volodymyr Stepanov | 8 | 0.79 | 0.50 | 0.95 | 0.75 |
| Oleksii Kalarash | 5 | 0.79 | 0.50 | 0.93 | 0.74 |
| Bradley Foster | 16 | 0.78 | 0.51 | 0.97 | 0.76 |
| Raymond Wong | 15 | 0.78 | 0.50 | 0.98 | 0.76 |
| Hamza Javed | 26 | 0.77 | 0.53 | 1.00 | 0.77 |
| Alan Begly | 9 | 0.77 | 0.50 | 0.96 | 0.74 |
| Dave Morgan | 17 | 0.76 | 0.47 | 0.87 | 0.70 |
| Vitaliy Nemoy | 13 | 0.75 | 0.48 | 0.90 | 0.71 |
| Katie Lantz_Sales | 33 | 0.74 | 0.52 | 0.81 | 0.69 |
| Oleksandr Suglobov | 8 | 0.74 | 0.43 | 0.96 | 0.71 |
| Ivan Ovcharenko | 14 | 0.73 | 0.50 | 0.97 | 0.74 |
| Rich Dow | 14 | 0.73 | 0.50 | 1.00 | 0.75 |
| Rebecca Thompson | 6 | 0.73 | 0.42 | 1.00 | 0.72 |
| Alex Newtz | 23 | 0.72 | 0.49 | 0.77 | 0.66 |
| Rashid Khan_Sales | 19 | 0.70 | 0.53 | 0.84 | 0.69 |
| Matthew Ung | 10 | 0.70 | 0.49 | 0.76 | 0.65 |
| Vitalii Latansky | 8 | 0.68 | 0.48 | 0.83 | 0.66 |
| Yuliia Sharavara | 2 | 0.60 | 0.40 | 1.00 | 0.67 |
| Scott Bastin | 1 | 0.20 | 0.00 | 1.00 | 0.41 |